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Case Study: Implementation of Expedibox Smart Parcel Lockers at Lakeside Condominiums in Mississauga

21 Jun 2024 • Expedibox • Smart Parcel Locker

Introduction

Lakeside Condominiums, a premier residential high-rise in Mississauga, faced growing demands from tenants for a more efficient and secure package delivery system. With the exponential rise in online shopping, traditional package handling methods proved inadequate. This case study explores how tenants pushed for the adoption of Expedibox Smart Parcel Lockers and how the condo board responded by voting in favor of the implementation.

Background

Lakeside Condominiums, comprising 300 units, houses a diverse group of residents, including families, young professionals, and retirees. The property management company, Elite Property Management, struggled to keep pace with the volume of parcel deliveries, leading to cluttered lobbies, misplaced packages, and resident dissatisfaction.

24/7 access to lockers would allow residents to pick up their packages at their

Challenges

  1. Storage Overload: The existing package room frequently overflowed, with parcels often being left in the lobby area, creating a cluttered and unwelcoming environment.
  2. Security Issues: Packages left in common areas were susceptible to theft, leading to increased complaints and loss claims.
  3. Inefficient Notification System: The manual process of logging and notifying residents about their packages was time-consuming and prone to errors, causing delays and confusion.
  4. Resident Frustration: The inefficiency in package handling became a significant source of frustration for residents, impacting their overall satisfaction with the building’s management.

Tenant Demands

A group of proactive residents formed a committee to address the package management issue. After researching various solutions, they identified Expedibox Smart Parcel Lockers as the most effective option. The committee presented the following benefits to the property management and condo board:

  1. Security: Smart lockers would secure packages until residents retrieved them, reducing theft and loss.
  2. Efficiency: Automated notifications and secure storage would streamline the process, ensuring timely and accurate delivery notifications.
  3. Convenience: 24/7 access to lockers would allow residents to pick up their packages at their convenience, without relying on concierge staff.
  4. Space Management: Lockers would free up common areas, maintaining the building’s aesthetics and safety standards.

Proposal to the Condo Board

The tenant committee organized a meeting with the condo board, presenting their findings and advocating for the implementation of Expedibox Smart Parcel Lockers. They emphasized the following points:

  • Cost-Benefit Analysis: The initial investment in smart lockers would be offset by the reduction in theft, loss claims, and labor costs associated with manual package handling.
  • Resident Support: A survey conducted among residents showed overwhelming support for the smart locker solution, indicating a high level of demand and potential satisfaction.
  • Enhanced Property Value: Upgrading to a smart locker system would enhance the building’s appeal to prospective buyers and renters, potentially increasing property values.

Condo Board Decision

After considering the proposal, the condo board held a vote on the implementation of Expedibox Smart Parcel Lockers. The results were as follows:

  • Votes in Favor: 6
  • Votes Against: 1

The majority of the board members recognized the benefits and voted in favor of the implementation. The decision was made to proceed with the installation of the smart lockers.

Implementation

  1. Installation: Expedibox Smart Parcel Lockers were installed in a dedicated area within the building. The installation process was completed within two weeks, minimizing disruption to residents.
  2. Training and Orientation: Residents received detailed instructions and an orientation session on how to use the smart lockers. The property management also provided a 24/7 support line for any issues or questions.
  3. Launch and Rollout: The lockers went live on the announced date, and the management team closely monitored the system to address any initial hiccups.

    Expedibox Smart Parcel Lockers were installed in a dedicated area within the building.

Results

  1. Increased Efficiency: The automated system significantly reduced the time and effort required for package handling, allowing concierge staff to focus on other responsibilities.
  2. Enhanced Security: Reports of missing or stolen packages dropped to near zero, thanks to the secure locker system.
  3. Resident Satisfaction: Feedback from residents was overwhelmingly positive, with many praising the convenience and reliability of the smart lockers.
  4. Positive Impact on Property Management: The success of the smart locker system improved the overall perception of the property management company, showcasing their responsiveness to resident needs.

Conclusion

The case of Lakeside Condominiums demonstrates the importance of listening to resident concerns and adopting innovative solutions to enhance living conditions. The implementation of Expedibox Smart Parcel Lockers, driven by tenant demands and supported by a forward-thinking condo board, resulted in improved efficiency, security, and resident satisfaction. This case study serves as a valuable example for other residential buildings facing similar challenges.

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