Issue: Inefficient package delivery management in university dormitories

Solution: Implementation of Expedibox smart parcel lockers

Background

A college in Toronto, a large institution with over 8,000 students, faced significant challenges in managing the influx of packages delivered to its campus dormitories. The traditional mailroom system was overwhelmed, leading to long wait times, lost packages, and frustrated students. During peak periods, the mailroom staff struggled to keep up with the demand, resulting in operational inefficiencies and increased labor costs.

Challenges

1. High Volume of Deliveries: With a significant number of students living on campus, the university received thousands of packages weekly, particularly during peak seasons such as the start of the semester and holidays.
2. Limited Storage Space: The existing mailroom facilities were not designed to handle the growing volume of deliveries, leading to cluttered spaces and a higher risk of misplaced or damaged packages.
3. Operational Inefficiencies: Manual logging and notification processes consumed valuable staff time and resulted in delays in package distribution.
4. Student Satisfaction: Long wait times and the inconvenience of limited mailroom hours negatively impacted student satisfaction.

Solution Implementation

To address these challenges, The University partnered with Expedibox to install smart parcel lockers across its dormitory buildings. The solution involved the following steps:

1. Assessment and Customization: Expedibox conducted a thorough assessment of the university’s needs and customized a solution with a mix of locker sizes to accommodate various package dimensions.
2. Installation: Expedibox installed smart lockers in strategic locations within dormitory buildings, ensuring easy access for students.
3. Integration: The lockers were integrated with the university’s existing mailroom management system, enabling seamless tracking and notification processes.
4. Training and Support: Expedibox provided training sessions for mailroom staff and students to ensure smooth adoption and usage of the new system.

Results

The implementation of Expedibox smart parcel lockers yielded significant improvements in the university’s mailroom operations:

1. Efficiency: The automated system streamlined the package delivery process, reducing the time staff spent logging and notifying students of package arrivals. This allowed staff to focus on other important tasks.
2. 24/7 Access: Students could access their packages at any time, eliminating the need to wait for mailroom operating hours. This increased convenience and student satisfaction.
3. Space Optimization: The smart lockers helped declutter the mailroom by providing additional storage space, reducing the risk of lost or damaged packages.
4. Enhanced Security: Each locker was equipped with secure access codes, ensuring that only the intended recipient could retrieve their package.
5. Scalability: The modular design of Expedibox lockers allowed the university to easily scale the solution to meet future demands as the student population and package volume grew.

Conclusion

By partnering with Expedibox, The University successfully transformed its package delivery management system. The smart locker solution not only improved operational efficiency and reduced labor costs but also significantly enhanced the overall student experience. The implementation of smart lockers has proven to be a scalable, secure, and efficient solution for managing package deliveries in a busy university environment.

Expedibox continues to support The University with ongoing maintenance and updates, ensuring the system remains effective and up-to-date with evolving needs. This case study exemplifies how smart technology can address logistical challenges and create a more efficient and satisfying experience for all stakeholders involved. Get a quote, contact us.